Privacy Policy

Article 1 (Scope of Application)

This Privacy Policy applies to the handling of all personal information acquired in connection with "YOKOHAMA Concierge (Accommodation, Dining, Experiences, Tour Guide, Booking Agency, Luggage Storage Services)" provided by our company.

Article 2 (Personal Information to be Acquired)

When providing services, our company collects the following information.

Information provided directly by users

• Full Name (Kanji/Alphabet)
• Email Address
• Phone number
• nationality
• Accommodation Information (Hotel Name, Address, etc.)
• Emergency Contact
• Number of people and reservation details
• All contents listed in the inquiry form and reservation form

Payment information

• Card payment information via Stripe

Our company does not retain credit card numbers (securely managed by Stripe).

Automatically obtained information (e.g., Cookies)

• Access log
• Timestamp
• Usage: Browser/Device Information
• Cookie (Identification ID)

We will acquire information to the extent that it does not identify individuals.

Article 3 (Purpose of Use of Personal Information)

The personal information we obtain will be used solely for the following purposes.

• Reservation agency services (accommodation, dining, etc.)
• Operation of sightseeing guide services (with video guide/interpreter guide)
• Trunk storage service
• User confirmation, contact, and support response
• Identity verification and contact in case of trouble
• Payment processing using Stripe
• Providing information to external contractors such as interpreter guides and experience providers to the extent necessary.
• Response to Legal and Administrative Requests
• Statistical data for service improvement (used in a non-personally identifiable manner)

Article 4 (Management of Personal Information)

Our company will implement the following safety measures to properly manage personal information and prevent leakage, loss, or alteration.

• Data Management via Encrypted Communication (HTTPS) with Google Sheets
• Secure Automated Integration Using Make (Integromat)
• Management terminal password management and access restriction
• Prompt deletion of unnecessary information
• Thoroughness of confidentiality for external guides and contractors.

We do not store credit card information (managed and encrypted by Stripe).

Article 5 (Provision to Third Parties)

Our company will not provide personal information to third parties except in the following cases:

• With user consent
• When necessary for service provision
  • Interpretation guide
  • Restaurant, Hotel, and Experience Providers
  • Cooperating companies for luggage storage
• As required by law
• In cases where protection of life, body, or property is necessary and obtaining consent from the individual is difficult

We manage external contractors through contracts, etc., to ensure they handle materials appropriately.

Article 6 (About Cookies and Access Analysis)

Our site may use cookies for the following purposes:

• Improved convenience (input assistance, language settings, etc.)
• Access analysis (Google Analytics, etc.)

Cookies can be refused by the user's browser settings.

Cookies do not contain personally identifiable information.

Article 7 (Disclosure, Correction, Deletion, etc. of Personal Information)

Users can make the following requests regarding their personal information held by our company:

• Disclosure
• Correction, addition, deletion
• Stop usage
• Stop provision to third parties

We will promptly respond after verifying your identity if requested.

Article 8 (Changes to Privacy Policy)

Our company may revise this Privacy Policy from time to time in response to changes in laws, services, or other factors.

After the change, it will take effect when posted on this site.

Article 9 (Inquiries)

For inquiries regarding our privacy policy, please contact the following department.